Refund & Exchange Policy

At FineX, your satisfaction is our priority. We understand that sometimes a product may not meet your expectations. This policy outlines the guidelines for exchanging or returning items purchased from our store.

Eligibility for Exchange or Return
To be eligible for an exchange or return, the following conditions must be met:

  1. The item must be in its original condition, unworn, unwashed, and with all tags attached.
  2. The request for exchange or return must be made within 7 days of receiving the item.
  3. Proof of purchase, such as your order number or receipt, must be provided.

Exchange Process
If you wish to exchange an item for a different size, color, or style:

  1. Contact our customer support team at finexofficial.store@gmail.com within 7 days of receiving the item to initiate the exchange.
  2. Provide your order number, the item you wish to exchange, and your desired replacement.
  3. Our team will guide you through the return shipping process and provide a return label if applicable.
  4. Once we receive the returned item and verify its eligibility, we will ship your replacement.

Return Process
We also facilitate returns for the following situations:

  1. Faulty, Damaged, or Defective Items: If your item is faulty, damaged, or defective upon delivery, we will promptly exchange it.

  2. Non-conformity with Product Specifications: If the item differs from the original product specifications or your purchase, we will facilitate an exchange to ensure satisfaction.

To initiate a return or exchange for these cases, please notify us within 3 days of delivery via email at finexofficial.store@gmail.com or Instagram @shopfinex. Each request is handled on a case-by-case basis to ensure fairness and satisfaction.

Non-Eligible Items
The following items are not eligible for exchange or return:

  1. Items that have been worn, washed, or altered.
  2. Items without their original tags.
  3. Items purchased during a sale or promotional period.

Shipping Costs

  1. For exchanges or returns due to sizing issues or personal preference, the customer is responsible for return shipping costs.
  2. For faulty or incorrect items, FineX will cover return shipping costs.

We recommend using a trackable shipping service for all returns or exchanges to ensure safe delivery. FineX is not responsible for lost or damaged packages during the return process.

If you have any questions or need assistance with an exchange or return, contact our customer support team at finexofficial.store@gmail.com. We are here to help and ensure your shopping experience with FineX is seamless and enjoyable.